Trust
Refund policy
AUFZEICHNA 14-day refund policy. If the software does not fit your workflow, email support within 14 days of purchase for a prompt, full refund.
Refund eligibility
You can get a full refund within 14 days of purchase. To start one, email jonas@merginit.com with the order details you received at checkout. Refunds are paid back to the original payment method. Requests after 14 days are handled case by case.
- Full refund within 14 days of purchase.
- Email jonas@merginit.com with your order details to start a refund.
- If the issue is a setup or export problem, we ask you to try support first. Most issues are solved in one exchange.
Before requesting a refund
Most problems are quick to fix. Before you ask for a refund, give support one round: tell us your operating system, the app version, and what happens when the issue occurs. We reply fast and usually sort it out.
- Include your OS, app version, and a short description of what happens.
- Say whether the problem is in recording, editing, export, or licensing.
- Send it to jonas@merginit.com. If we cannot fix it, the refund still stands.